UAE National Guest Relations Officer Jobs In Dubai | Al-Futtaim

UAE National Guest Relations Officer Jobs In Dubai | Al-Futtaim

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As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us

Responsibilities:

• Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members.
• Providing excellent and a delightful customer experience as per company policy and procedures.
• Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary.
• Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly.
• Logging Visits (including time, date and visitor details).

Requirements:

• Diploma
• 1 years’ experience in customer service
• Proficient in English and Arabic
• Proficient in Microsoft Office skills