Treatment Coordinator – Healthcare Jobs In Dubai | HTrust Human Resources Consultancy

HTrust Human Resources Consultancy

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Treatment Coordinator – Healthcare Jobs In Dubai | HTrust Human Resources Consultancy

Our client is a rapidly growing beauty brand that encompasses both Permanent, the leading electrolysis permanent hair removal provider in the UAE, and Beauty Institute, a top tier-training institute for all things beauty and aesthetics. Based in the UAE, the group has regional ambitions that drive the pace of the business today.

Responsibilities:

  • Build client trust and foster long-term relationships by engaging with clients pre- and post-treatments and ensuring client
  • satisfaction.
  • Promote client retention by pre-scheduling next appointments and re-booking treatments, upselling additional services and
  • the number of treatment hours.
  • Manage client feedback, and complaints and proactively resolve exceptional client cases.
  • Implementation of a system where we do not forget to contact clients and leads.
  • Conduct monthly meetings with Therapists and weekly with the Operations and Branch Managers.
  • Planning, scheduling, and implementation of external communications mailings including events, offers, and promotions.

Requirements:

  • 3-5 year experience as a beauty business manager, sales, client relations, or relationship manager
  • University/college degree or equivalent is desired
  • Aesthetician, beauty therapy, or cosmetology background is desired
  • Proven track record of meeting and exceeding targets and relevant KPIs (e.g., customer satisfaction)
  • Proficient in using MS Office, with working knowledge of CRM platforms and salon software
  • Excellent communication and negotiation skills written and verbal (English is a must, Arabic is a plus)

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