Trade Marketing and Customer Experience Manager Jobs in Dubai

IWC Schaffhausen

Dubai, United Arab Emirates
  • Full Time

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Trade Marketing and Customer Experience Manager Jobs in Dubai

Strategy: Development and implementation of regional Trade Marketing strategy, and annual calendar Trade Marketing: Manage Boutique and Shop-in-shop placement, buildings and their maintenance; develop animation activities for the Boutiques (Opening events, boutiques/SIS activations, boutiques/SIS animations). Maintain brand guidelines and image across all POS.

Responsibilities:

  • Manage and implement reporting for Trade Marketing (new openings), VM (quarterly reports & HQ needs)
  • Manage and implement a detailed training calendar for specifically VM across the region and on a regular basis
  • Ensure implementation and training across the distribution network (order forms)
  • Reporting on data and industry trends relating to trade categories.

Requirements:

  • Guide team in effective client issues resolution and handle any escalations
  • Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
  • Test new strategies for driving customer value
  • Continually review and evolve the collection of processes <Your Company Name> uses to track, oversee and organize every interaction between the customer and Vivacity throughout the lifecycle

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