Technician / Technician Helpdesk Niveau Jobs In Dubai | IRIS Informatique

IRIS Informatique

Technician / Technician Helpdesk Niveau Jobs In Dubai | IRIS Informatique

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Hiring Organization IRIS Informatique
Job Location Dubai, United Arab Emirates
Date Posted Nov/26/2022
Base Salary AED
Employment Type Full Time
Valid Until N/A

Technician / Technician Helpdesk Niveau Jobs In Dubai | IRIS Informatique

 

List Of Vacant Positions (Newly Updated)

JOB TITLE LOCATION
Technician / Technician Helpdesk Niveau Jobs Dubai, United Arab Emirates

Description:

Sous responsabilité de la Direction Technique et du responsable du Service Desk, le/la technicien(ne) help Desk intègrera l’équipe niveau 2 support utilisateur et techniciens sur tout le scope de l’activité de la société.

Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements:

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field

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