Technician / Technician Helpdesk Niveau Jobs In Dubai | IRIS Informatique

Technician / Technician Helpdesk Niveau Jobs In Dubai | IRIS Informatique

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Technician / Technician Helpdesk Niveau Jobs In Dubai | IRIS Informatique

List Of Vacant Positions (Newly Updated)

Description:

Sous responsabilité de la Direction Technique et du responsable du Service Desk, le/la technicien(ne) help Desk intègrera l’équipe niveau 2 support utilisateur et techniciens sur tout le scope de l’activité de la société.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements:

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field