Technical Support Specialist Jobs In Dubai | ABB
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- Work directly with customers to fulfill service contracts, own end-to-end process for service contract such as connecting the data gateways, supporting customer on urgent basis and generating periodical reports and recommendations to customer.
- 24/7 Phone and email support to customers via local tech support phone and support email.
- Support global customers as part of global motion support (GMS) and technical support for customers, partners and ABB field service engineers.
- Participate in customer meeting with local service sales, emergency customer site visit and customer meeting during critical issues. Implement remote condition monitoring on site as and when need.
- To support in investigation and preparing RCA report in typical failure and manage all cases via SFDC case management system. Ensure back-up plans to mitigate risks for critical cases.
- Bachelor of Electrical or Electronics Degree
- Minimum 5 years of experience in variable frequency drives service/ commissioning or VFD Technical support.
- ABB MV drive Commissioning experience on ACS 1000, 2000, ACS 6000, ACS 5000, ACS 580 MV
- ABB LV drive commissioning and service experience on ABB ACS 800, ACS 880, ACX 550 drives, ACX 580 LV, ACX 480 will have added advantage
- Experience in Drive PC tools such as Drive window, Drive AP, Drive debug, drive composer software, Automation Builder, PSL2 data logger analyzers.
- Industrial Field BUS communication knowledge
- Experience in R&D, technical support functions, remote connected support will have added advantage
- Good verbal and written English communication skills.
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