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Technical Call Center Agent – Hybrid Job In Ottawa, ON | HP Full Time
Technical Call Center Agent – Hybrid Job in Ottawa, ON | HP
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| Hiring Organization | HP |
| Job Location | ttawa, ON |
| Date Posted | Jun/22/2022 |
| Base Salary | CND |
| Employment Type | Full Time |
| Valid Until | N/A |
Technical Call Center Agent – Hybrid Job in Ottawa, ON | HP
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION | |
|---|---|---|
| Technical Call Center Agent | ttawa, ON |
Responsibilities:
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
- Work is reviewed periodically by Supervisor or Team Lead.
Requirements:
- College degree in Electronics Engineering or similar.
- Typically requires 1- 3 years general experience, or equivalent combination of experience and college level education.
- Superior skills in both written and verbal communication.
- Experience in customer facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, Excel).
- Problem solving skills.
- Accuracy in data entry.
- Experience in a phone based remote role, e- support, e-chat or similar.
- Familiarity with printer and computer technology.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems .
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation to the system.
- Bilingual – English and French, preferred.
