Service Account Manager (Commercial Insurance) Jobs In Dubai | Bayzat

Service Account Manager (Commercial Insurance) Jobs In Dubai | Bayzat

For More Jobs: Click Here

Known as the Work Life Platform, Bayzat is one of the leading employees benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits, and Insurance a possibility for all businesses.

Responsibilities:

• Be the first point of contact for both client and internal teams (all day-day to activities/escalations)
• Attend all introduction meetings with Tier 1 and large Tier 2 accounts (AED 200K +)
• Lead the wellness events for Tier 3 clients
• Responsible for requesting and following up on renewal terms on quotes request
• Monitor the escalations cases on Salesforce and inform Strategic Account Managers on overdue cases
• Assist in collecting the required operational data for meeting decks and preparing the initial draft of the below meeting decks/reports
• Responsible for all claims escalations and pushing back to the claims team and the insurer on rejected cases that are justified to be resubmitted to the insurer for re-assessment
• Responsible for tracking overdue endorsements and following up with the endorsement team
• Follow up with finance during the rest of the policy period to ensure the payment proof and receipts for subsequent payments are saved on the g drive
• Follow up with finance to ensure the SOAs are being sent out timeously for Tier 1 & 2 accounts
• Request the SOA on an ad-hoc basis/quarterly from finance for Tier 3 clients (these clients usually pay the full policy premium upfront)
• Responsible for completing the policy placement training order on Salesforce
• Ensure all clients are onboarded on Bayzat and track registrations

Requirements:

• Total experience of 3 to 5 years
• Relationship building with both internal and external stakeholders
• Excellent verbal and written communication
• Strategic and critical thinking
• Commercial acumen and problem-solving
• Obsessively organized and detail oriented (excellent at prioritisation)
• Experience working in a high-growth environment
• High level of emotional resilience and empathy
• Technical skills: Intermediate MS Office (Salesforce skills preferrable)