Senior Product Owner – Conversational Banking Jobs In Dubai | Emirates NBD

Emirates NBD

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Senior Product Owner – Conversational Banking Jobs In Dubai | Emirates NBD

A Senior Product Owner keeps a close eye on the metrics and suggests new solutions to increase the product’s business value. They verify the business value delivered by the product and how it aligns with the client’s strategy.

Responsibilities:

  • Establish a world class virtual customer engagement framework on Voice and Chat enabled channels
  • Devise and implement Vison, Strategy and road map for the evolution of a virtual customer engagement model powered by Conversation AI (chat /voice bots & agent interactions across all customer facing touchpoints to provide superior customer service, cost optimization and sales maximization
  • Accelerate customer adoption with digital interactions (both chat or menu based) through disruptive use cases, engaging user experience, seamless automation and reduced need for agent/human interactions
  • Maintain highest levels of customer satisfaction for the engagement framework

Requirements:

  • Proven prior experience of 10 years or more in the industry of which at least 5 years in Digital roles
  • Should have at least 5 years previous experience in leading and managing Digital or Business verticals
  • Minimum 5 years of Management or Consulting experience
  • Deep understanding of product portfolio & customer dynamics
  • Good market knowledge and understanding of the Conversation AI, contact centre technology, chatbots, social banking space with proven track record of having managed channels, projects and outcomes

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