Senior Customer Success Manager Jobs In Dubai 2023 | Checkout


Senior Customer Success Manager Jobs In Dubai 2023 | Checkout

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How you’ll make an impact

  • Grow a portfolio of existing enterprise merchants by identifying expansion opportunities, cross/upselling Checkout’s value add services.
  • Crafting merchant specific account development plans
  • Building high touch, consultative and positive relationships with our merchants through regular and open communications
  • Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
  • Price negotiation by working closely with Pricing Team to determine the best outcome for Checkout and merchant
  • Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
  • Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
  • Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience
  • Drive a culture of cross-team learning and to improve communication and knowledge sharing and act as a point of escalation for your team to remove roadblocks and reduce complexity

What we’re looking for

  • 5+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry
  • 2+ years’ experience managing multiple direct reports in a fast paced environment
  • A strategic problem solver with excellent project management skills
  • Good knowledge of today’s major e commerce and payments technologies, players and major future trends
  • Customer driven and able to establish robust relationship with assigned customer base
  • Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
  • Fluent in English, Arabic is advantageous

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