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How you’ll make an impact

Grow a portfolio of existing enterprise merchants by identifying expansion opportunities, cross/upselling Checkout’s value add services.
Crafting merchant specific account development plans
Building high touch, consultative and positive relationships with our merchants through regular and open communications
Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
Price negotiation by working closely with Pricing Team to determine the best outcome for Checkout and merchant
Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience
Drive a culture of cross-team learning and to improve communication and knowledge sharing and act as a point of escalation for your team to remove roadblocks and reduce complexity

What we’re looking for

5+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry
2+ years’ experience managing multiple direct reports in a fast paced environment
A strategic problem solver with excellent project management skills
Good knowledge of today’s major e commerce and payments technologies, players and major future trends
Customer driven and able to establish robust relationship with assigned customer base
Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
Fluent in English, Arabic is advantageous

Senior Customer Success Manager Jobs In Dubai 2023 | Checkout