Reservations Agent Jobs in Fujairah | NOVOTEL Careers


Reservations Agent Jobs in Fujairah | NOVOTEL Careers

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A reservationist is someone who works in customer service and takes reservations for customers. They typically work at a front desk of an office or company in a customer-facing position. They assist customers over the phone and in person, answering their questions and organizing their travel or reservation plans.

Job Responsibilities:

  • Consistently offer exceptional, friendly and engaging service
  • Ensure the best selection for the guest and ensure revenue is maximized through up-selling
  • Recommend property facilities and assist guests with information and special requests
  • Book room reservation requests, enter rooming lists, and update accurate information in the system

Job Requirements:

  • Guest focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities
  • Fluency in English and Arabic

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