Reservations Agent Jobs In Dubai | Hilton


Reservations Agent Jobs In Dubai | Hilton

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As a Reservations Agent for the Waldorf Astoria Dubai International Financial Centre, you will serve as the first line of inquiry for room reservations and incoming guest calls within the hotel. A Reservations Agent is responsible for offering excellent guest service, options and other solutions to meet Guest’s needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:


  • Answer internal and external phone calls and ensure positive outcome for all guest queries and room reservation requests in a timely and efficient manner.
  • Complete room reservations while using the OnQ property management system.
  • Accept and deliver messages promptly and correctly for both Guests and management.
  • Ensure wake-up calls are scheduled and taken place at the correct time.
  • Respond positively to sales inquiries to develop future sales leads.


  • Previous experience working as a Reservations Agent.
  • A passion for delivering great customer service.
  • A highly professional telephone manner and excellent communication skills.
  • Outstanding administration and organizational skills.
  • Very good computer proficiency.

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