Reservations Agent Jobs In Dubai | Hilton

Reservations Agent Jobs In Dubai | Hilton

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As a Reservations Agent for the Waldorf Astoria Dubai International Financial Centre, you will serve as the first line of inquiry for room reservations and incoming guest calls within the hotel. A Reservations Agent is responsible for offering excellent guest service, options and other solutions to meet Guest’s needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

Responsibilities:

• Answer internal and external phone calls and ensure positive outcome for all guest queries and room reservation requests in a timely and efficient manner.
• Complete room reservations while using the OnQ property management system.
• Accept and deliver messages promptly and correctly for both Guests and management.
• Ensure wake-up calls are scheduled and taken place at the correct time.
• Respond positively to sales inquiries to develop future sales leads.

Requirmenets:

• Previous experience working as a Reservations Agent.
• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Very good computer proficiency.