Reservation Agent Jobs In Dubai | NH Collection

Reservation Agent Jobs In Dubai | NH Collection

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The Reservation Agent captures details from the incoming calls and coordinates each reservation to ensure the guest’s satisfaction. He or she should reflect the quality of the hotel to our possible guest and must be a very strong in communication skills. A positive attitude, knowledge of the hotel and attention to details are all key requirements.

Responsibilities:

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.

Requirements:

• A strong focus on customer service
• Prior experience in 5 star hotel in reservation
• Excellent communication skills; fluency in English is required, can understand and fluently speak in Arabic.
• Be able to work shifts, weekends and public holidays.