Relationship Management Positions in Business Banking Jobs In Dubai | Emirates NBD

Relationship Management Positions in Business Banking Jobs In Dubai | Emirates NBD

Business Banking was set up as a separate vertical to manage all “non-individual” relationships under RBWM Business Banking has always ensured that the customers are placed on the right platforms so as to provide them with the best products and services possible.

Responsibilities:

• Deliver all the budgeted targets for revenue, profit, asset & deposit growth, customer acquisition and cross sell.
• Achieve Business Banking business goals as specified in the annual objectives.
• Identify opportunities for sales and provide strategic direction to Relationship Officers.
• Farm and grow the accounts which have been opened by Relationship Officers and convert them into a profitable proposition for the bank.
• Ensure maximum penetration of the local market including NTB customers.
• Focus on present customer base to enhance the asset and revenue books of the segment.
• Providing timely advisory services to customers on various Trade and Treasury products and linking two.
• Ensure minimum TAT’s and ensure service excellence.
• To be conversant with the full range of SME banking.
• Assisting the clients in resolving their issues with regard to trade, assets, insurance and investments.
• Accountable for regular monitoring of client satisfaction and service quality levels.
• To be fully aware of all policies relating to operational risk, sales processes, credit policy, anti-miss-selling, etc and comply with the same.
• To be responsible for ensuring up-to-date compliance, KYC and client profile for each client as well as maintaining a high level of confidentiality at all times.
• To be responsible for assessing customer risk, suitability of products and explaining appropriate products and services to meet client requirements.
• To safeguard the reputation of Emirates NBD by employing best practices and acting in a professional manner at all times.
• To document all meetings and contribute to the reporting processes established in the team.
• To have full awareness of all policies and procedures issued in relation to credit lending, money laundering prevention and KYC.

Requirements

• Proven experience as a Client Relationship Manager
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• BSc/BA in Business Administration or similar field