Relationship Management Positions in Business Banking Jobs In Dubai | Emirates NBD

Emirates NBD

Relationship Management Positions in Business Banking Jobs In Dubai | Emirates NBD

Business Banking was set up as a separate vertical to manage all “non-individual” relationships under RBWM Business Banking has always ensured that the customers are placed on the right platforms so as to provide them with the best products and services possible.

Responsibilities:

  • Deliver all the budgeted targets for revenue, profit, asset & deposit growth, customer acquisition and cross sell.
  • Achieve Business Banking business goals as specified in the annual objectives.
  • Identify opportunities for sales and provide strategic direction to Relationship Officers.
  • Farm and grow the accounts which have been opened by Relationship Officers and convert them into a profitable proposition for the bank.
  • Ensure maximum penetration of the local market including NTB customers.
  • Focus on present customer base to enhance the asset and revenue books of the segment.
  • Providing timely advisory services to customers on various Trade and Treasury products and linking two.
  • Ensure minimum TAT’s and ensure service excellence.
  • To be conversant with the full range of SME banking.
  • Assisting the clients in resolving their issues with regard to trade, assets, insurance and investments.
  • Accountable for regular monitoring of client satisfaction and service quality levels.
  • To be fully aware of all policies relating to operational risk, sales processes, credit policy, anti-miss-selling, etc and comply with the same.
  • To be responsible for ensuring up-to-date compliance, KYC and client profile for each client as well as maintaining a high level of confidentiality at all times.
  • To be responsible for assessing customer risk, suitability of products and explaining appropriate products and services to meet client requirements.
  • To safeguard the reputation of Emirates NBD by employing best practices and acting in a professional manner at all times.
  • To document all meetings and contribute to the reporting processes established in the team.
  • To have full awareness of all policies and procedures issued in relation to credit lending, money laundering prevention and KYC.

Requirements

  • Proven experience as a Client Relationship Manager
  • Knowledge of customer relationship management (CRM) practices
  • Experience in sales or customer service is preferred
  • Problem-solving attitude
  • Excellent communication skills
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customer-oriented mindset
  • BSc/BA in Business Administration or similar field

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