Raffles Club Agent (Chinese Speaker) Jobs In Dubai | Accor

Raffles Club Agent (Chinese Speaker) Jobs In Dubai | Accor

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

Responsibilities:

• Good level of engagement with guests
• Ability to work cohesively as a team with a multi-cultural workforce
• Greet guests at all times in a friendly and helpful manner
• Register and room all Raffles Club guest arrivals according to established procedures
• Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system
• Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements
• Maintains cashier float and ensure accurate daily report of all money received

Requirements:

• Excellent communication skills in English and Chinese
• High level of integrity, enthusiasm, dedication, support for continuous improvement
• Good knowledge of Front Office
• Minimum 1 – 2 years’ relevant experience in customer service/guest relations