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InstaShop
Quality Assurance Associate Jobs in Dubai | InstaShop Careers
The holder of this job position is responsible for Quality Assurance and is an integral part of operations and top-class execution of our delivery process, which is necessary for the success & good reception of our service by the consumers of the Middle East market.
Job Responsibilities:
- Ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
- Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
- Support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
- Provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
- To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
Job Requirements:
- Structured thinking & organizational skills
- Be responsible & efficient
- Self-motivated with demonstrated flexibility & adaptability in intense situations
- Strong oral, written & verbal communication skills in English
- Commercial awareness