Quality Assurance Associate Jobs in Dubai | InstaShop Careers


Quality Assurance Associate Jobs in Dubai | InstaShop Careers

The holder of this job position is responsible for Quality Assurance and is an integral part of operations and top-class execution of our delivery process, which is necessary for the success & good reception of our service by the consumers of the Middle East market.

Job Responsibilities:

  • Ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
  • Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
  • Support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
  • Provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
  • To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes

Job Requirements:

  • Structured thinking & organizational skills
  • Be responsible & efficient
  • Self-motivated with demonstrated flexibility & adaptability in intense situations
  • Strong oral, written & verbal communication skills in English
  • Commercial awareness