Manager – Syndication Agency Operations Jobs In Dubai | Emirates NBD
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The job holder undertakes the unit tasks and has an overview of the portfolio. The job-holder ensures the delivery of services of high standards to the customers. There is a need to provide support in resolving complex processing and to address customer service issues. The job requires appropriate levels of technical knowledge and expertise coupled with leadership experience in a similar environment along with adhoc management of the agency team.
- Ensuring the Portfolio is well maintained with active involvement in resolving issues.
- Ensuring the system related inputs done by the processor is checked and PFDs are followed.
- Support to ensure delivery of the unit’s services to agreed standards, quality and compliance requirements and budget limits.
- Execution of agreements relating to Syndication Agency Unit
- Ensure set up of systems are met as per agreed standard processes
- Address and resolve day to day issues faced by the team and timely escalation to the Head of Agency
- Strong technical knowledge of products handled by Syndicsation Agency.
- Possesses good understanding of the Organizational Policies and Procedures.
- Management Skills and to support the team in resolving agency related issues and working closely with the Head of Agency
- Strong written and Oral Communication
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