Manager – Customer Experience Business | Latest Etisalat Jobs in Dubai

Etisalat

Manager – Customer Experience Business | Latest Etisalat Jobs in Dubai

Hiring Organization Etisalat
Job Location Dubai, United Arab Emirates
Date Posted Aug/22/2022
Base Salary AED
Employment Type Full Time
Valid Until N/A

Manager – Customer Experience Business | Latest Etisalat Jobs in Dubai

List Of Vacant Positions (Newly Updated)

JOB TITLE LOCATION
Manager – Customer Experience Business Dubai, United Arab Emirates

Position: Manager – Customer Experience Business

  • Management of customer experience measurement, including loyalty, TCE, TRIM and NPS components
  • Share and present all insights with key stakeholders (Sales, Marketing, Customer Service, and Technology), as we as periodic reporting and presentations to management.
  • Responsible for on-field execution of cross-functional NPS as well as customer experience projects.
  • Responsible for the successful end-to-end project management and delivery of NPS and customer experience projects in coordination with Key Stakeholders in order to ensure timely completion and compliance to quality standards.
  • Must be able to evaluate time/cost/quality and change request.

Requirements:

  • Bachelor?s Degree in Engineering/Computer Science/MBA
  • Business requirements.
  • Project Management System Integration

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