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IT Support Engineer Jobs in Dubai | NMC Specialty Hospital Jobs
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1- IT Support Engineer
Job: Full Time
Location: Dubai, UAE
Job Responsibilities:
- Install, upgrade, support and troubleshoot Windows Operating Systems, Microsoft Office 365, Apple MAC, and any other authorized desktop applications, new versions, peripherals and other equipment’s
- Help team members in resolving support tickets and troubleshooting by acting as point of escalation for difficult/advanced technical support issues.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Install, upgrade, support and troubleshoot Windows Operating Systems, Microsoft Office 365, Apple MAC, and any other authorized desktop applications, new versions, peripherals and other equipment’s
- Help team members in resolving support tickets and troubleshooting by acting as point of escalation for difficult/advanced technical support issues.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Job Requirements:
- Basic degree in Information Technology, Computer Science or relevant field.
- Familiarity with remote desktop applications and help desk software ITSM Tools (eg. Manage Engine,BMC Remedy, etc)
- Hands on experience in with Windows
- Experience in Healthcare / Service sector will have added weightag
- Proven Work experience as Support Engineer with 3-5+ Years’ Experience.
To apply for this job please visit eiby.fa.em2.oraclecloud.com.