In Room Dining Order Taker – Waldorf Astoria Dubai Palm Jumeirah Jobs In Dubai | Hilton

In Room Dining Order Taker – Waldorf Astoria Dubai Palm Jumeirah Jobs In Dubai | Hilton

Click For More Jobs: Click Here

An In Room Dining Order Taker with Waldorf Astoria Hotels & Resorts is responsible for receiving guests’ orders, entering their orders in a P.O.S. system and ensuring the guest’s bills are processed accurately and efficiently

Responsibilities:

• Answering incoming calls, adhering to brand standards
• Taking orders from guests ensuring accuracy, and upselling where possible
• Having exceptional knowledge of the In Room Dining Menu, the products used and all options available to guests
• Entering orders into the P.O.S system
• Preparing guest bills
• Processing guest bills and ensuring accurate payment is received
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Answer any guest query, question or concern ensuring any guest feedback is passed onto the manager on Duty.

Requirements:

• Exceptional telephone manners
• A warm personality, attentive and smartly presentable
• Ability to listen and respond to guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Previous experience in similar role
• Proficiency in other languages
• Passion for delivering exceptional levels of guest service