ICT Support Specialist Jobs in Abu Dhabi | Mediclinic Careers

ICT Support Specialist Jobs in Abu Dhabi | Mediclinic Careers

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1- ICT Support Specialist
Job: Full Time
Location: Abu Dhabi, UAE

Description:

To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems

Job Responsibilities:

• Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business
• Maintain service records and their resolution in the IT Service Management tool

Job Requirements:

• Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution
• Certification in ITIL v3 Foundations will be an advantage
• At least 1 years’ experience in an ICT support service environment