Housekeeping Order Taker Jobs In Dubai | Accor

Accor

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Housekeeping Order Taker Jobs In Dubai | Accor

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities:

  • Work with systems i.e. Hotsos, opera & Rex to coordinate service requests from guests tocompleted by runners and room attendants
  • Safe keep, record and collect all keys and papers held within the Housekeeping Office
  • Ensure the sorting of all daily activity reports in the Housekeeping Office
  • Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
  • Record all incoming calls, ensure all messages are disseminated and followed up accordingly
  • Handle all issues pertaining to Lost & Found – receiving, recording, storage, claiming and clearing
  • Update and maintain all housekeeping files

Requirements:

  • Education, Qualifications & Experiences
  • You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role.
  • Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
  • Knowledge & Competencies
  • The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details.
  • You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

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