Guest Service Agent Jobs In Dubai | Hilton

Guest Service Agent Jobs In Dubai | Hilton

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A Guest Service Agent at DoubleTree Business Bay provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Responsibilities:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Requirements:

• Previous experience in cash handling & in a customer-focused industry
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience