Guest Service Agent Jobs In Dubai | Hilton

Guest Service Agent Jobs In Dubai | Hilton

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A Guest Service Agent (Front Desk Receptionist) for the Waldorf Astoria Dubai International Financial Centre, welcomes Guests, assists with arrival and departure procedures, offers current information to Guests as requested, and manages incoming requests from the hotel communications systems (telephone, email, etc).

Responsibilities:

• Welcome and fulfill the check-in process for Guests and group arrivals
• Complete the check-out process for departing guests using the hotel systems
• Manage, effectively and efficiently, Guest requests, inquiries, and complaints
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Maximize sales revenues through up-selling and marketing programs
• Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems

Requirements:

• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• OnQ experience
• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service