Guest Relations Officer Jobs In Dubai | GuestReady


Guest Relations Officer Jobs In Dubai | GuestReady

We’re looking for an individual with an entrepreneurial spirit, great people skills, and a passion for delivering excellent customer service, who wants to gain valuable experience and exposure at a rapidly scaling start-up.


  • Be in charge of guest check-ins and checkouts
  • Communicate with guests before, during, and after their stay
  • Inspecting our properties and spot the issues (maintenance, cleaning, onboarding, or misc)
  • Make small fixes by yourself and coordinate with our providers for bigger issues (send maintenance or send back the cleaners and most importantly follow up)
  • Coordinate and have a good relationship with building securities/management and assist our guests during the check-in
  • Helping our Operations team with different other tasks: delivery of items, picking up keys, going to buy some items for our apartment, …
  • Working closely with the rest of our team to devise the best ways to keep providing an amazing guest experience
  • Quality controlling the guest experience and promptly addressing any issues raised during or after their stay and making sure a resolution is met and fixed amicably
  • Working on other tasks or ad-hoc projects/activities as required
  • Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered


  • Experience in customer engaging roles within a hotel or holiday home operator in the UAE or as a recent graduate of a recognized Hospitality educational institution.
  • Confident and personable loves dealing with people and making sure guest satisfaction is priority numero uno
  • The role is based in Dubai and a UAE driving license is required
  • Fluent in writing/speaking in English (is mandatory), Arabic is a plus
  • We are a 24/7 business so no qualms about working on a 6-day roster and shift work, including weekdays, weekends, mornings, late evenings and on public holidays
  • Should be a team player and willing to work in a diverse team
  • Should be a self-starter
  • Have a high sense of responsibility for his/her duties
  • Able to take on a task and see it through to completion
  • Excellent time management and organization
  • Strong attention to detail
  • Good skills with numbers
  • Confident phone manner
  • Strong work ethics
  • Multi-tasker, able to work under pressure, staying calm and composed, always delivering great customer service, no matter the situation
  • Socially adept interpersonal skills
  • We are a 24/7 business so no qualms about working on a 7-day roster and shift work, including weekdays, weekends, mornings, late evenings, and on Public Holidays