Etihad Airways
Guest Relations Officer Jobs in Abu Dhabi | Etihad Careers
To investigate and respond to guest feedback in a timely and appropriate manner. Adhere to SLAs and manage the relationship with guests to help turn a negative experience into a positive one, whilst protecting Etihad’s brand
Job Responsibilities:
- Fully investigate and resolve the issue, speaks persuasively and convincingly and produces clear concise,error free writing, free of punctuation or grammatical errors
- Manage the expectations of the guest throughout, using the most appropriate channel and avoid conflict escalation
- Engage with stakeholders and fully investigate the root cause of the complaint
- Adhere to company regulatory requirements such as data protection, data privacy etc
Job Requirements:
- Diploma preferred
- Minimum of 3 years customer service experience
