Guest Relations Agent Jobs In Dubai | Hilton

Guest Relations Agent Jobs In Dubai | Hilton

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As a Guest Relations Agent, you are responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel. A Restaurant Host/Hostess is also responsible for organising and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

Responsibilities:

• Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
• Greet all Guests to the correct standard and escort them to their allocated tables with menus and wine list
• Present the waiter in the station according to the SOP
• Assist cloakroom attendant in the receipt of coats and bags
• Ensure that the log book is completed after each service period
• Keep tidy the host/ess desk

Requirements:

• Customer Service experience
• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding Guest needs
• Excellent communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure