Front Office Supervisor | Hilton Dubai Palm Jumeirah Jobs In Dubai | Hilton

Front Office Supervisor | Hilton Dubai Palm Jumeirah Jobs In Dubai | Hilton

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As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Responsibilities:

• Supervise the efficient operations of reception including check in/out procedures
• Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Requirements:

• Previous experience in a customer-focused industry
• Desire to progress within the Hospitality industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency