Front Office Supervisor (German & Russian Speaking) Jobs In Dubai | Hilton

Front Office Supervisor (German & Russian Speaking) Jobs In Dubai | Hilton

As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Responsibilities:

• Supervise accurate and efficient Reception operations including check in/out procedures
• Support Team Members in handling Guest requests and enquires to ensure a positive outcome
• Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
• Ensure a consistent, high level of customer service
• Brief your team on any events or VIP guests in the hotel that day
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Requirements:

• Experience supervising people and leading teams
• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own or as part of a team
• Competent level of IT proficiency