Front Desk Agent – Westin Mina Seyahi Jobs In Dubai | Westin Hotels & Resorts

Westin Hotels & Resorts

Front Desk Agent – Westin Mina Seyahi Jobs In Dubai | Westin Hotels & Resorts

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Hiring Organization Westin Hotels & Resorts
Job Location Dubai, United Arab Emirates
Date Posted Nov/21/2022
Base Salary AED
Employment Type Full Time
Valid Until N/A

Front Desk Agent – Westin Mina Seyahi Jobs In Dubai | Westin Hotels & Resorts

List Of Vacant Positions (Newly Updated)

JOB TITLE LOCATION
Front Desk Agent – Westin Mina Seyahi Jobs Dubai, United Arab Emirates

Responsibilities:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements:

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus