Front Desk Agent | Waldorf Astoria Dubai Palm Jumeirah Jobs In Dubai | Hilton

Front Desk Agent | Waldorf Astoria Dubai Palm Jumeirah Jobs In Dubai | Hilton

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As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Responsibilities:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Requirements:

• Previous experience in Front Desk ideally in a luxury of 5 star hotel
• Previous experience in Middle East
• Working knowledge of a European language or Chinese
• Positive attitude and good communication skills both written and verbal
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency