Front Desk Agent | Waldorf Astoria Dubai Palm Jumeirah Jobs In Dubai | Hilton

Front Desk Agent | Waldorf Astoria Dubai Palm Jumeirah Jobs In Dubai | Hilton

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As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Responsibilities:

• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all heath and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Requirements:

• Previous experience in Front Desk ideally in a luxury of 5 star hotel
• Previous experience in Middle East
• Working knowledge of a European language or Chinese
• Positive attitude and good communication skills both written and verbal
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency