Front Desk Agent | Waldorf Astoria Dubai Palm Jumeirah Jobs In Dubai | A3malouna


Front Desk Agent | Waldorf Astoria Dubai Palm Jumeirah Jobs In Dubai | A3malouna

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As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. AFront Desk Agentcontributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:


  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties


  • Previous experience in Front Desk ideally in a luxury of 5 star hotel
  • Previous experience in Middle East
  • Working knowledge of a European language or Chinese
  • Positive attitude and good communication skills both written and verbal
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

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