A3malouna
Front Desk Agent Jobs In Dubai | A3malouna
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Description:
The Front DeskAgent will be dynamic and efficient to serve all guests with a professional, warm and positive attitude. She/he will be the main actor in the check in and check out process, and will be available to provide assistance to all guests. The schedule of the Front DeskAgent will rotate 24 hours a day.
Responsibilities:
- The Front DeskAgent will be very often the first person that a guest will come to see to look for a service or assistance. The greeting and attitude of the Front DeskAgent will influence a lot the opinion that the guest will have of the overall hotel.
- Being at the service of the guest, the first task of the Front DeskAgent is to be available at any time for the guest. Greeting with a smile, a warm & positive attitude are essential. The guest has to feel expected and welcome at any time.
- Adheres to the reporting requirement of the Front Office as outlined by the Rooms Division Manager.
- Knows the hotel’s facilities and services well and takes every opportunity to promote them to all the guests.
- Knows the cities’ main landmarks and attractions.
- Respects and applies the hotel and brand’s pricing policies.
- Implements the Revenue Management policy.
Requirements:
- Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go. He/she is pro-active in assisting all the guests.
- In the scope of the Front Office, is able to accommodate all the guest’s requests.
- Contributes to guests’ sense of wellbeing, establishing a lasting and trusting relationship.
- Handles guests’ requests for information and provides answers puts them in contact with the appropriate Heartist if necessary.
