Fraud Ops Sr Manager Jobs In Dubai | Citigroup


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Fraud Ops Sr Manager Jobs In Dubai | Citigroup

The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations – Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.


  • Manage one or more teams and a component of the fraud loss portfolio
  • Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
  • Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
  • Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions
  • Provide evaluative judgment based on information analysis in complicated and unique situations
  • Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities


  • 6-10 years of experience in a related role
  • Basic knowledge of the industry required
  • Proven success in a similar position
  • Demonstrated ability to persuade and influence others
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment

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