Fraud Ops Sr Manager Jobs In Dubai | Citigroup

Fraud Ops Sr Manager Jobs In Dubai | Citigroup

The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations – Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Manage one or more teams and a component of the fraud loss portfolio
• Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
• Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
• Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Provide evaluative judgment based on information analysis in complicated and unique situations
• Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities

Requirements:

• 6-10 years of experience in a related role
• Basic knowledge of the industry required
• Proven success in a similar position
• Demonstrated ability to persuade and influence others
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment