Female – Customer Service Agent Jobs in Dubai | Apply Now

Female – Customer Service Agent Jobs in Dubai | Apply Now

Placing calls (Outbound Sales) to address customer needs, complaints, or other issues related to the service. Providing possible solutions, and ensuring that customers feel supported and valued. Follow communication procedures, guidelines and policies and suggest improvement to team leaders. Document all call information according to standard operating procedures

Job Responsibilities:

• Take ownership of customers issues and follow problems through to resolution
• Escalating queries and concerns via immediate report to the supervisor/manager including any critical system/app failures.
• Prioritize and organizes task properly with handling of distractions in a professional manner.
• Must be Keen to learn new market technology and a general know how of mobility industry

Job Requirements:

• Diploma or University Degree in Business, Communications, and Marketing discipline
• Experience in the mobility/Transportation industry/ e-commerce, healthcare, F&B
•  Call center or customer service experience is a MUST
• Arabic would be a huge plus