Enterprise Customer Success Manager Jobs In Dubai | Sana Commerce

Sana Commerce

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Enterprise Customer Success Manager Jobs In Dubai | Sana Commerce

Enterprise customer success manager provides expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes.

Responsibilities:

  • Learn about the business, the team, Sales Navigator and associated tools
  • Responsible for managing the overall account relationship
  • Achieve individual and team success objectives
  • Develop and conduct quarterly business reviews with customers
  • Developing, evaluating, and retaining a group of Customer Success Managers
  • Working with the sales organization to ensure that subscription renewal goals are met
  • Positioning and selling service offerings to prospects
  • Establishing a trusted advisor relationship that works to ensure customer satisfaction
  • Acting as a liaison between product management and the customer with a focus on communicating our product roadmap and how it will influence customer activities

Requirements:

  • Bachelor’s degree or equivalent experience in business, or related field
  • Strong interpersonal and communication skills attention to detail
  • Become a client partner in maximizing the benefits of their investment with LinkedIn
  • An excellent communicator including written, verbal and presentation skills
  • Support the RM to execute on the operational and product utilization related goals of the Customer
  • Ensure successful onboarding of new accounts and new users by setting objectives which result in basic product functionality and provide advanced training in order to develop existing users

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