Enterprise Customer Success Manager Jobs In Dubai | Sana Commerce

Enterprise Customer Success Manager Jobs In Dubai | Sana Commerce

Enterprise customer success manager provides expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes.

Responsibilities:

• Learn about the business, the team, Sales Navigator and associated tools
• Responsible for managing the overall account relationship
• Achieve individual and team success objectives
• Develop and conduct quarterly business reviews with customers
• Developing, evaluating, and retaining a group of Customer Success Managers
• Working with the sales organization to ensure that subscription renewal goals are met
• Positioning and selling service offerings to prospects
• Establishing a trusted advisor relationship that works to ensure customer satisfaction
• Acting as a liaison between product management and the customer with a focus on communicating our product roadmap and how it will influence customer activities

Requirements:

• Bachelor’s degree or equivalent experience in business, or related field
• Strong interpersonal and communication skills attention to detail
• Become a client partner in maximizing the benefits of their investment with LinkedIn
• An excellent communicator including written, verbal and presentation skills
• Support the RM to execute on the operational and product utilization related goals of the Customer
• Ensure successful onboarding of new accounts and new users by setting objectives which result in basic product functionality and provide advanced training in order to develop existing users