Enterprise Customer Success Manager – German Speaking Jobs In Dubai | Sana Commerce
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If taking your clients on a journey of digital transformation and achieving your ultimate goal of optimizing the commercial results is something that excites you then you can make a real impact at Sana Commerce!
- Managing your own portfolio of accounts that have e-commerce rollouts in their roadmaps and identifying opportunities for upsell and cross sell to drive revenue growth;
- Identifying risks and taking action against them to prevent churn;
- Collaborating with different departments to ensure to most effective solutions for your customers;
- Collaborating with your sales colleagues to deliver a great customer onboarding.
- A Bachelor’s degree;
- Minimum of 2 years of experience in Customer Success or Account Management, preferably within the software industry;
- (Near) native command of the German language, and strong English language skills;
- Partnership building skills. You can build a strong partnership with multiple stakeholders at the customer and help them drive change;
- Customer orientation. You know how to get to the question behind the question and you are good at collaborating with clients to put together an ambitious and realistic strategy.