Enterprise Customer Success Manager – German Speaking Jobs In Dubai | Sana Commerce

Enterprise Customer Success Manager – German Speaking Jobs In Dubai | Sana Commerce

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Job Description:

If taking your clients on a journey of digital transformation and achieving your ultimate goal of optimizing the commercial results is something that excites you then you can make a real impact at Sana Commerce!

Job Responsibilities:

• Managing your own portfolio of accounts that have e-commerce rollouts in their roadmaps and identifying opportunities for upsell and cross sell to drive revenue growth;
• Identifying risks and taking action against them to prevent churn;
• Collaborating with different departments to ensure to most effective solutions for your customers;
• Collaborating with your sales colleagues to deliver a great customer onboarding.

Job Requirements:

• A Bachelor’s degree;
• Minimum of 2 years of experience in Customer Success or Account Management, preferably within the software industry;
• (Near) native command of the German language, and strong English language skills;
• Partnership building skills. You can build a strong partnership with multiple stakeholders at the customer and help them drive change;
• Customer orientation. You know how to get to the question behind the question and you are good at collaborating with clients to put together an ambitious and realistic strategy.