- Full Time
- Dubai, United Arab Emirates
- 2500 USD / Year

Emirates NBD
Emirates NBD Careers | Customer Service Representative Jobs Dubai
Priority Banking manages Affluent/Executive banking customer relationships, providing a full range of products and services to meet their needs. Priority Banking is a unit within the Consumer Wealth Management division and manages a portfolio as per PRB threshold.
Job Responsibilities:
- To adopt an open and effective communication style and to act as a strong team player for the benefit of his/her team and of the unit as a whole.
- Accountable for client satisfaction and service quality levels at the branch by ensuring clients’ expectations are met consistently.
- CSRs must take full responsibility and ownership for PRB customer service at the branch.
- Avoid any staff complaints from customers as it’s affects the overall segment performance
- Cheque Book and Debit Card requests processing.
Job Requirements:
- Priority Q-card tallying has to be done at PRB centers.
- Action and Review of CRM cases assigned to PRB Centers.
- Review and follow up with other units holding up cases in CRM for PRB customers.
- Resolving complaints and keeping track of all processes that pertain to the client’s desires.
- Refer customers to relationship manager(s) for financial advice/ Investment and Products related queries.
To apply for this job please visit bit.ly.