Emirates NBD Careers | Customer Service Representative Jobs Dubai

Emirates NBD Careers | Customer Service Representative Jobs Dubai

Priority Banking manages Affluent/Executive banking customer relationships, providing a full range of products and services to meet their needs. Priority Banking is a unit within the Consumer Wealth Management division and manages a portfolio as per PRB threshold.

Job Responsibilities:

• To adopt an open and effective communication style and to act as a strong team player for the benefit of his/her team and of the unit as a whole.
• Accountable for client satisfaction and service quality levels at the branch by ensuring clients’ expectations are met consistently.
• CSRs must take full responsibility and ownership for PRB customer service at the branch.
• Avoid any staff complaints from customers as it’s affects the overall segment performance
• Cheque Book and Debit Card requests processing.

Job Requirements:

• Priority Q-card tallying has to be done at PRB centers.
• Action and Review of CRM cases assigned to PRB Centers.
• Review and follow up with other units holding up cases in CRM for PRB customers.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Refer customers to relationship manager(s) for financial advice/ Investment and Products related queries.