Emirates NBD Careers | Customer Service Representative Jobs Dubai
Priority Banking manages Affluent/Executive banking customer relationships, providing a full range of products and services to meet their needs. Priority Banking is a unit within the Consumer Wealth Management division and manages a portfolio as per PRB threshold.
Job Responsibilities:
To adopt an open and effective communication style and to act as a strong team player for the benefit of his/her team and of the unit as a whole.
Accountable for client satisfaction and service quality levels at the branch by ensuring clients’ expectations are met consistently.
CSRs must take full responsibility and ownership for PRB customer service at the branch.
Avoid any staff complaints from customers as it’s affects the overall segment performance
Cheque Book and Debit Card requests processing.
Job Requirements:
Priority Q-card tallying has to be done at PRB centers.
Action and Review of CRM cases assigned to PRB Centers.
Review and follow up with other units holding up cases in CRM for PRB customers.
Resolving complaints and keeping track of all processes that pertain to the client’s desires.
Refer customers to relationship manager(s) for financial advice/ Investment and Products related queries.