Emirates NBD Careers | Customer Service Representative Jobs Dubai

Emirates NBD

To apply for this job please visit bit.ly.

Emirates NBD Careers | Customer Service Representative Jobs Dubai

Priority Banking manages Affluent/Executive banking customer relationships, providing a full range of products and services to meet their needs. Priority Banking is a unit within the Consumer Wealth Management division and manages a portfolio as per PRB threshold.

Job Responsibilities:

  • To adopt an open and effective communication style and to act as a strong team player for the benefit of his/her team and of the unit as a whole.
  • Accountable for client satisfaction and service quality levels at the branch by ensuring clients’ expectations are met consistently.
  • CSRs must take full responsibility and ownership for PRB customer service at the branch.
  • Avoid any staff complaints from customers as it’s affects the overall segment performance
  • Cheque Book and Debit Card requests processing.

Job Requirements:

  • Priority Q-card tallying has to be done at PRB centers.
  • Action and Review of CRM cases assigned to PRB Centers.
  • Review and follow up with other units holding up cases in CRM for PRB customers.
  • Resolving complaints and keeping track of all processes that pertain to the client’s desires.
  • Refer customers to relationship manager(s) for financial advice/ Investment and Products related queries.

You cannot copy content of this page