Ecommerce IT Project Lead Jobs in Dubai | DHL Express Careers

Ecommerce IT Project Lead Jobs in Dubai | DHL Express Careers

To provide initial technical set-up and on-going user support for all Electronic Shipping Solutions, including hardware and software. Provide first level support and incident management for all Electronic Shipping Solutions deployed. Rollout Global / Regional Customer API Solutions and Programs. Manage hardware and software inventory & carry out vendor management activities. Carry out new customer solution on boarding and existing customer maintenance activities on a regular basis. Comply with DPDHL legal obligations regarding software licensing and comply with data security standards. Supervise the Customer Facing support desk.

Job Responsibilities:

• Maintain all Electronic Shipping Solutions and deployed hardware are at agreed operational performance levels.
• Resolve problems either through personal action or by organising resolution through the ITSC Helpdesk or a third party vendor.
• Ensure all new Electronic Shipping Solution and/or new releases which are tested and signed-off are rolled out in a timely manner.
• Ensure the functionality and accessibility of all shared peripherals such as printers, plotters, scanners, etc.

Job Requirements:

• Experience in implementing and supporting Customer integration solutions, electronic shipping solutions and related projects.
• Customer and end-user focused.
• Strong technical and analytical skills with knowledge on API and EDI solutions
• Creative problem solving skills and an ability to work conceptually.