Duty Manager – Front Office – Waldorf Astoria Dubai Palm Jumeirah Jobs In Dubai | Hilton

Duty Manager – Front Office – Waldorf Astoria Dubai Palm Jumeirah Jobs In Dubai | Hilton

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As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Responsibilities:

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve all Guest complaints promptly and effectively
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current and up to date with all hotel products, services, policies and emergency procedures

Requirements:

• Luxury hospitality experience as a Duty Manager or similar role
• Good knowledge of Health & Safety and security procedures
• Calm, efficient and the ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
• Experience in managing budgets, revenue proposals and forecasting results in a similar sized property