Customer Support Specialist Jobs In Dubai | Agoda

Customer Support Specialist Jobs In Dubai | Agoda

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If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists to be based in our Seoul office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Korean, we would love to hear from you!

Responsibilities:

• You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
• Professionally handle high volume of inquiries from clients and customers
• You will be accountable for meeting individual (KPIs) and team goals
• Understand and deliver business strategies and improve customer services through the execution of self-service
• Continuously identify work process improvements

Requirements:

• Immaculate telephone manners and communication skills
• Excellent listening skills, critical-thinker with attention to detail
• Minimum typing speed of 35 words per minute
• Willing to work rotating shifts
• Ability to work in both a team environment and autonomously
• Demonstrate high degree of integrity and confidentiality