Customer Success Manager Jobs In Dubai | Mandiant

Customer Success Manager Jobs In Dubai | Mandiant

The Mandiant Customer Success (MCS) team is seeking a Customer Success Manager (CSM) to complement the industry leading expertise, innovation and capabilities delivered through Mandiant Advantage to drive maximum business value aligned with customer business goals and objectives. As a CSM, you will work closely with a portfolio of customers to drive adoption and engagement while identifying opportunities to further realize value within and across Mandiant Solutions. You will serve as a trusted advisor and partner, providing subject matter expertise critical to the customers’ journey with Mandiant Solutions.

Responsibilities:

• Serve as customer’s trusted advisor, providing portfolio and subject matter expertise to drive adoption aligned with customer objectives
• Lead all phases of customer journey post-acquisition from onboarding through renewal
• Develop partnership with key executives, management, and operators within customer to effectively deliver upon customer success mission
• Oversee customer support activities, serving in critical issue management role when necessary
• Work closely with sales while collaborating with additional internal Mandiant business partners to deliver customer outcomes, manage risk, and position cross-sell opportunities
• Serve as voice of the customer, collecting feedback to drive improvement within the Mandiant Solutions portfolio
• Monitor adoption and utilization trends to inform customer engagement and guidance efforts

Requirements:

• Fluent in Arabic & English
• 2+ years’ experience delivering client-focused outcomes
• Excellent organization skills, including issue tracking, triaging, and crisis management
• Experience engaging with operational through executive audiences
• 3+ years experience facilitating workshops and/or presentations
• 2+ years program managing program management ability
• Comfortable in a self-directed and team environment
• Available to travel up to 35%