Customer Success Manager Jobs In Dubai | Mandiant

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Customer Success Manager Jobs In Dubai | Mandiant

The Mandiant Customer Success (MCS) team is seeking a Customer Success Manager (CSM) to complement the industry leading expertise, innovation and capabilities delivered through Mandiant Advantage to drive maximum business value aligned with customer business goals and objectives. As a CSM, you will work closely with a portfolio of customers to drive adoption and engagement while identifying opportunities to further realize value within and across Mandiant Solutions.

Responsibilities:

  • Serve as customer’s trusted advisor, providing portfolio and subject matter expertise to drive adoption aligned with customer objectives
  • Lead all phases of customer journey post-acquisition from onboarding through renewal
  • Develop partnership with key executives, management, and operators within customer to effectively deliver upon customer success mission
  • Oversee customer support activities, serving in critical issue management role when necessary
  • Work closely with sales while collaborating with additional internal Mandiant business partners to deliver customer outcomes, manage risk, and position cross-sell opportunities
  • Serve as voice of the customer, collecting feedback to drive improvement within the Mandiant Solutions portfolio
  • Monitor adoption and utilization trends to inform customer engagement and guidance efforts

Requirements:

  • Fluent in Arabic & English
  • 2+ years’ experience delivering client-focused outcomes
  • Excellent organization skills, including issue tracking, triaging, and crisis management
  • Experience engaging with operational through executive audiences
  • 3+ years experience facilitating workshops and/or presentations
  • 2+ years program managing program management ability.

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