Customer Success Manager Jobs In Dubai | Bayzat

Customer Success Manager Jobs In Dubai | Bayzat

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The main responsibilities of a Customer Success Manager are to ensure training, onboarding, and effective platform usage takes place in parallel to collecting actionable customer feedback that helps to continue to evolve the Bayzat platform.

Responsibilities:

• Anticipate, foresee and create policies and processes around the customer journey to success that optimize the customer experience.
• Pinpoint the customers’ needs and create processes that reflect their goals.
• Provide actionable insights to the product development team based on customer feedback (i.e. new features and feature enhancements).
• Provide technical support to customers and training on products.
• Help customers plan and understand the best ways to utilize our software or products based on the customer’s business needs or business plans.
• Create and improve customer training materials.

Requirements:

• 2-3 years of relevant Customer Success experience
• Be customer service oriented
• Be a team player who is able to build and maintain close relationships with a wide range of internal and external stakeholders
• Be passionate about technology
• Have the ability to analyze and extract research data
• Fluent in English and Arabic
• Have excellent interpersonal, verbal and written communication skills
• Strong strategic, critical thinking skills and problem-solving ability
• Obsessively organized and detail oriented
• Experience working in a high-growth environment