Customer Success Manager Jobs In Dubai | Bayzat

Customer Success Manager Jobs In Dubai | Bayzat

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The main responsibilities of a Customer Success Manager are to ensure training, onboarding, and effective platform usage takes place in parallel to collecting actionable customer feedback that helps to continue to evolve the Bayzat platform.

Responsibilities:

• Go above and beyond to ensure Bayzat’s customers are actively working towards their goals and that they will be happy with the service provided. This includes customer training, on-going support, consultative calls, strategic planning, customer outreach and customer marketing.
• Identify, implement and optimize KPIs to understand customer usage, behaviors and red flags indicating potential customer churn.
• Review the customer accounts and customers’ ‘health score’ to increase user retention and decrease churn rates, along with increasing activation rates and customer satisfaction

Requirements:

• 2-3 years of relevant Customer Success experience
• Be customer service oriented
• Be a team player who is able to build and maintain close relationships with a wide range of internal and external stakeholders
• Be passionate about technology
• Have the ability to analyze and extract research data
• Fluent in English and Arabic