Customer Success Manager Jobs In Dubai | Bayzat
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The main responsibilities of a Customer Success Manager are to ensure training, onboarding, and effective platform usage takes place in parallel to collecting actionable customer feedback that helps to continue to evolve the Bayzat platform.
- Go above and beyond to ensure Bayzat’s customers are actively working towards their goals and that they will be happy with the service provided. This includes customer training, on-going support, consultative calls, strategic planning, customer outreach and customer marketing.
- Identify, implement and optimize KPIs to understand customer usage, behaviors and red flags indicating potential customer churn.
- Review the customer accounts and customers’ ‘health score’ to increase user retention and decrease churn rates, along with increasing activation rates and customer satisfaction.
- Have daily and ongoing communication with customers while tracking the entire customer life cycle and coming up with solutions for issues.
- Anticipate, foresee and create policies and processes around the customer journey to success that optimize the customer experience.
- Pinpoint the customers’ needs and create processes that reflect their goals.
- Provide actionable insights to the product development team based on customer feedback (i.e. new features and feature enhancements).
- Provide technical support to customers and training on products.
- Help customers plan and understand the best ways to utilize our software or products based on the customer’s business needs or business plans.
- Create and improve customer training materials.
- 2-3 years of relevant Customer Success experience
- Be customer service oriented
- Be a team player who is able to build and maintain close relationships with a wide range of internal and external stakeholders
- Be passionate about technology
- Have the ability to analyze and extract research data
- Fluent in English and Arabic
- Have excellent interpersonal, verbal and written communication skills
- Strong strategic, critical thinking skills and problem-solving ability
- Obsessively organized and detail oriented