Customer Success Manager Jobs In Dubai | Bayzat


Customer Success Manager Jobs In Dubai | Bayzat

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The main responsibilities of a Customer Success Manager are to ensure training, onboarding, and effective platform usage takes place in parallel to collecting actionable customer feedback that helps to continue to evolve the Bayzat platform.


  • Go above and beyond to ensure Bayzat’s customers are actively working towards their goals and that they will be happy with the service provided. This includes customer training, on-going support, consultative calls, strategic planning, customer outreach and customer marketing.
  • Identify, implement and optimize KPIs to understand customer usage, behaviors and red flags indicating potential customer churn.
  • Review the customer accounts and customers’ ‘health score’ to increase user retention and decrease churn rates, along with increasing activation rates and customer satisfaction.
  • Have daily and ongoing communication with customers while tracking the entire customer life cycle and coming up with solutions for issues.
  • Anticipate, foresee and create policies and processes around the customer journey to success that optimize the customer experience.
  • Pinpoint the customers’ needs and create processes that reflect their goals.
  • Provide actionable insights to the product development team based on customer feedback (i.e. new features and feature enhancements).
  • Provide technical support to customers and training on products.
  • Help customers plan and understand the best ways to utilize our software or products based on the customer’s business needs or business plans.
  • Create and improve customer training materials.


  • 2-3 years of relevant Customer Success experience
  • Be customer service oriented
  • Be a team player who is able to build and maintain close relationships with a wide range of internal and external stakeholders
  • Be passionate about technology
  • Have the ability to analyze and extract research data
  • Fluent in English and Arabic
  • Have excellent interpersonal, verbal and written communication skills
  • Strong strategic, critical thinking skills and problem-solving ability
  • Obsessively organized and detail oriented

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