Customer Service Specialist (Security) – En/RU Jobs In Saudi Arabia | Binance


Customer Service Specialist (Security) – En/RU Jobs In Saudi Arabia | Binance

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Hiring Organization Binance
Job Location Saudi Arabia
Date Posted Nov/12/2022
Base Salary SAR
Employment Type Full Time
Valid Until N/A

Customer Service Specialist (Security) – En/RU Jobs In Saudi Arabia | Binance

List Of Vacant Positions (Newly Updated)

Customer Service Specialist (Security) – En/RU Jobs Saudi Arabia

Job Responsibilities:

  • Prevent, investigate, locate unauthorized activities on user’s accounts by thoroughly analyzing account data such as on-chain and off-chain transactions, IP and geolocation data, device characteristics, e-mail addresses, and other information in order to assess the nature of the activity.
  • Based on account analysis, existing procedures and the customer’s report, disable account functions to prevent further harm.
  • Conduct threat and risk analysis to provide essential suggestions to assist the customers in eliminating the risk before helping them regain access to the compromised accounts.
  • Provide the user with sufficient information on best practices to protect their accounts in every interaction to reduce the risk of new security incidents and strengthen the community awareness.
  • Report and investigate fraud/scams, examine if stolen funds are sent to a Binance account, or if unauthorized transactions took place within Binance accounts.
  • Liaise with other departments to assist and provide or gather information as it relates to investigations and customer accounts.
  • Cooperate with other team members to build strong and relevant procedures. Use case sharing to seek internal assistance and develop the team’s knowledge.

Job Requirements:

  • A basic understanding of cryptocurrencies and differences between separate blockchains / networks.
  • Excellent research and writing skills; able to communicate findings clearly and concisely.
  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
  • Excellent problem solving skills.
  • Ability to interpret account data to make a well informed judgements,
  • Ability to think critically and consider possibilities when troubleshooting, superb investigation skills.
  • Able to work effectively as a team member and also independently or with minimal supervision.
  • Strong security awareness.
  • Great attention to detail and solid analytical skills.
  • Professionalism and high moral sense.
  • In addition to English and Russian one or more of the following languages is highly valuable : Italian, Spanish, Portuguese, Chinese, Arabic, Turkish, French, Indonesian, Japanese, Polish, Korean.