Customer Service Specialist – GHLCC Jobs In Dubai | DHL

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Customer Service Specialist – GHLCC Jobs In Dubai | DHL

Currently, we are seeking for a Customer Service Specialist – GHLCC. In this role, the successful candidate will prepare, control and distribute all required cross trade documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures. Maintains excellent relationships with customers, shipping lines, DGF agent & suppliers.

Responsibilities:

  • Performs IT systems related tasks to provide up to date information on shipment
  • Creates and confirms bookings to ensure timely pickup of the shipment
  • Ensure all timestamps are updated on real time basis
  • Ensure all cross trade files are closed in a timely manner by filing the required set of supporting documents and accurately carryout the costing before billing with proper track & records
  • Implement and prioritize emergency and contingency plan on unexpected situations like peak season volumes.
  • Ensure adherence to special commodity handling instructions for DGR, Vehicles and temporary export shipments.
  • Coordinates shipment papers and physical flow via Lead/Hub station in a way that additional storage charges debited by third parties, such as airlines, airport handling agents or authorities, are avoided

Requirements:

  • Computer Literate
  • Communication Skills (both written and verbal)
  • Customer interfacing skills
  • Good administration skills
  • Results driven and attention to details
  • 1 – 2 years’ experience directly related to the duties and responsibilities specified
  • Must have Bachelor’s Degree or equivalent experience/qualification

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