Customer Service Representative Jobs in UAE | Udrive Dubai Careers

Customer Service Representative Jobs in UAE | Udrive Dubai Careers

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

Job Responsibilities:

• Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service.
• Responding to all tickets received through chats, calls, emails, in person, social media etc based on the SLA set.
• Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.
• Follow communication procedures, guidelines and policies and suggest improvement to team leaders.

Job Requirements:

• Diploma or University Degree in Business, Communications, and Marketing discipline
• Experience in the mobility/Transportation industry/ e-commerce, healthcare, F&B
• 2 years of Call center or customer service experience is a MUST
• Arabic would be a huge plus
• Tech Savvy (Basic system and software knowhow, Helpdesk ticketing system, reporting system, CRM system)