Customer Service Representative Jobs In Dubai | Serco

The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment and train service.

Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.
Carry out controlled/uncontrolled/emergency evacuation of passengers.
Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.
Deliver essential messages to passengers via audio or visual means in a timely, clear and proactive manner.
Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation.
Provide ticket sales, train services information and respond to passenger enquiries.

Ideally a degree holder or higher diploma of post-secondary education in a related discipline.
Good literacy and numeracy skills required for the role.
Numeracy, in dealing/recording cash transactions.
A minimum of 2 years’ experience as front-line staff delivering customer service in a Metro station or equivalent;
A minimum of 1-year experience of driving passengers in a safe manner according to prescribed routes.
Experience and understanding of dealing with customers and conflict resolution techniques.
Basic understanding of station operations and associated activities.