Customer Service Representative Jobs In Dubai | Serco


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Customer Service Representative Jobs In Dubai | Serco

The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment and train service.


  • Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.
  • Carry out controlled/uncontrolled/emergency evacuation of passengers.
  • Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.
  • Deliver essential messages to passengers via audio or visual means in a timely, clear and proactive manner.
  • Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation.
  • Provide ticket sales, train services information and respond to passenger enquiries.


  • Ideally a degree holder or higher diploma of post-secondary education in a related discipline.
  • Good literacy and numeracy skills required for the role.
  • Numeracy, in dealing/recording cash transactions.
  • A minimum of 2 years’ experience as front-line staff delivering customer service in a Metro station or equivalent;
  • A minimum of 1-year experience of driving passengers in a safe manner according to prescribed routes.
  • Experience and understanding of dealing with customers and conflict resolution techniques.
  • Basic understanding of station operations and associated activities.

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